Frequently Asked Questions (FAQ)

1. Orders & Shipping

Where do you ship?

We currently ship to Canada and the United States.

How long does shipping take?

• Standard Shipping: 5-10 business days
• Express Shipping: 2-5 business days

Processing time is 1-2 business days before shipping.

How can I track my order?

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates.

Do you charge customs fees or duties?

• Canada: No additional duties or taxes for domestic orders.
• USA: Orders may be subject to customs duties and import taxes, which are the customer’s responsibility.

2. Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery, provided the item is in its original condition and packaging.

How do I request a return or exchange?

Please contact our support team at [your email/contact info] with your order number and reason for return.

When will I receive my refund?

Once we receive and inspect the returned item, refunds are processed within 5-7 business days.

3. Products & Warranty

Are your products covered under warranty?

Yes! We offer a [X-month/X-year] warranty on all products. Please refer to the product page or contact us for details.

How do I know which product is right for me?

Check out our product descriptions and specifications for detailed information. If you need help, contact us, and we’ll assist you in choosing the best option!

4. Payment & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and other secure payment methods at checkout.

Is my payment information secure?

Yes, we use SSL encryption to ensure all transactions are safe and secure.

5. Customer Support

How can I contact you?

You can reach us via email at [your email/contact info] or through our contact form on the website.